Blog

  • Come See Our New Shop

    Posted on 05, September, 2015

    Our Grand Opening rocked!  It was so cool to have classic cars lined up in the lot, friends eating great food from Pockets Grill catering and family present on a warm Tuesday evening in August right at the beginning of one of our favorite local events, Hot August Nights. We are grateful for Geno Martini, Mayor of Sparks, Len Stevens from the Reno Sparks Chamber, Harry Reids office and a representative from Mark Amodei, who were present to support our success.  The certificates of recognition and appreciation were icing on the cake after achieving a long term goal for our business in a  community we love!     Can you believe it has been over 11 years we have been serving our community like family?  

    Speaking of family. Our shop is built on family values and community spirit.  These guiding building blocks remain strong and support our company's culture.  This is the perfect time to thank both family and our community for their support, sweat and tears that helped us get moved into our building this year.  Greg, our son worked during the day on cars and at night on the new building with his dad, Jeff.  My dad, Tom, spent hours running back and forth while still driving customers, picking up parts, serving lunch daily through the move and all of the other daily duties he has around the shop.  Jeff, handled the new building project like a master and worked tirelessly through weekends and evenings to address our businesses needs.  So many customers offered help and support, it was incredible.  We even have a new foosball table that was donated for the new customer lounge.  

    Our customers are still finding their way to the new shop and we are grateful for your continued support of our locally owned and family operated business.  It takes a great deal to "move" a business, and your loyalty is held close to our hearts.  Loyalty.  WOW!  Let me just share that our employees have been through a pretty rough time this year.  They have all been resilient, flexible and strong.  During our move to the new building we came across unexpected snafu's with construction, permitting and renovations so they ended up working under some difficult situations to continue to provide the best service we can to our customers.  We are ever so grateful for their commitment to quality for those we serve.  Jerry, Os, Dylan, Brian, Brandon, & Aaron  - Thank you for putting our customers first and working through the move. 

    This story would not be complete without a shout out to Gina.  She is our office manager and all around go to girl.  She holds everyone together and through the move did her job without an office for several months!  But, the story doesn't end there.  Because at A Master Mechanic , there is always more!  At the height of our moving process Pat Wright joined our team.  Pat is our new Service Manager and has a long history of serving our community through the automotive industry.  Pat's resilience and stamina to come into a new lead position two months prior to a move while getting to know our staff and business deliverable was unshakable.  We are so happy to have him leading our team and we think you will love how he takes care of you!

    So, come see us.  October is Brakes for Breasts Month at A Master Mechanic and thanks to a partnership with NAPA Auto Parts we are giving away FREE BRAKE PADS!!  We also donate a portion of ALL brake sales to the Brake for Breasts Campaign to find a vaccine for breast cancer.

    Enjoy the ride,

    Shari Pheasant

  • Why have we grown?

    Posted on 05, June, 2014

    Just last week Jeff and I returned from the first two weeks’ vacation in ten years.  And part of it was for work.  We traveled to Florida for a Worldpac Expo.  We learned more about how to run our business in the BEST manner possible for customers and went to Disneyworld for the first time (We are both in our 50’s).  We stayed with friends and drove up Coco Beach (Can you say - yes Master?), peered across the water at Cape Canaveral, visited Daytona and ended up at a nice dinner in St. Augustine, after touring the oldest fort in America.

    When we were gone - we of course, checked in on the shop and our employees.  Everything went beautifully, employees worked together as a team, took care of business and were happy when we returned. All was well, except one thread of communication, in one phone call.  We found out a local fellow business owner told one of our customers that we were a “box store” now.  You could not have stabbed at our hearts and made it hurt any more than that.  We were really blown away by that statement, and from someone we have done business with and respect.

    When I thought about it - I was concerned our marketing wasn’t clear enough.  Jeff and I are locals - we are dedicated to buying local.  We always want to be here to serve our community - but we have modeled our business to serve our community BETTER.  To us that means running a business that thinks ahead, builds lasting relationships and offers services to all that desire to do business with us.  Our marketing is designed to let you know we are old school with new school knowledge.  It is professional and we have branded our company using leading edge strategies to set an example and “lift” our industry up.

    We never want anyone to think we are a “box store”.  Yes we have grown because people want our services, customers refer us and we want to serve everyone we can.  Jeff and I are still involved in daily operations and we strive to continue to teach and guide our staff to think out of the box and ahead of the curve.  Our customers are number one with us and we want everyone to know we care about them like family.  We love our community and continue to engage ourselves in the events and people that support us.  Our staff is happy to be here to offer their knowledge to assist everyone so they can own a top notch running vehicle.

    That being said - please know we believe in the men that have worked their whole lives to know how to diagnosis and fix most problems on 14 different makes - 174 different models of vehicles that can change their application mid-way in the year, requiring additional knowledge.  We know the men in our industry are educated and up to date on procedures and processes of over 40 years of new car models being released.  You could say they are as educated as doctors - but we don’t get to bury our mistakes.

    Our technicians attend ongoing training on all of the latest methods and applications and they think of each vehicle as a person.  We all know that your vehicle is probably your second biggest investment, next to your house and that you depend on it to get you to work, bring the kids to their activities and to run errands around town.  Oh yeah - and to go out as a family or to have fun!  This mean you need to depend on it running smoothly, efficiently and sustainably.

    We want you to know we area local, successful business that wants to offer the people in their community the best, because we believe you deserve it.  And we respect the men that have made the automotive industry their lifetime career path.  So when you come to A Master Mechanic, please expect the BEST we have to offer, for every car, every time!  We have grown because our community asked for it - and we have delivered!

    God Bless and Enjoy the ride,

    Shari

  • We are excited spring is here!

    Posted on 25, February, 2014

    To all of our valued customers,

    Time sure flies when you are busy, and we have been busy this past year!  Here comes spring and we are excited to share this next year with all of you!  Both personally and professionally 2013 has held lots of GROWTH for us!  Jeff and I had been saving for years to someday buy a building of our own, but we have gotten attached to our location.  So, instead we invested in making our current location a better place to be and do business for our customers.  You can still find us at 2255 Glendale, with a whole new look and a great big sign out front! 

    Personally, we welcomed our first grandson into the family.  Jayden Jeffrey Pheasant was born on July 30th and continues to grow and bring joy to our family! (He is crawling and working on walking at just seven months old!)

    With growth, comes change and we have added some new services for our customers;

    We have an alignment shop with a state of the art, Hunter alignment machine.  There are less than a handful of these top of the line machines in Northern Nevada.  Right now is a perfect time to have your alignment checked - it affects handling and gas mileage-believe it or not!

    Custom Mufflers are now available at our shop.  Jeff has been designing custom mufflers his whole life, and since we began he has wanted to open up this portion of our business.  Well, Jeff's wish has come true . . bring your hot rod, high performance vehicle, classic car or the daily driver in to have us put together a muffler that fits your needs!

    Stop in and see our new customer waiting area - complete with Keurig coffee, magazines and muffins!  You can still stop in the back to see everyone, but now you have a place to sit, work on your computer and be comfortable! We usually have a community project we are supporting and good magazines to read.

    We are revamping our website this year and will need your input. Our goal is to make it more interactive, informative and interesting for you to read.  Check it out at www.amastermechanic.com.  Drop us a note to let us know what you think!

    In 2014 we want to serve you better and more completely for all your car care needs.  We THANK YOU for your loyalty to our shop and we embrace you as a part of the family!  The last nine and a half years doing business in this community have been rewarding, invigorating and inspiring!  Please join us in late May, early June for our Customer Appreciation 10 year party!  It will be a great time!

    God Bless you and your family this coming year.  Remember to take time to enjoy yourself, make memories that will last a lifetime and share your feelings of love with others!

     

    The Pheasant family and staff at A Master Mechanic

  • Denim Drive 2013 Is Here

    Posted on 21, November, 2013

    A Master Mechanic is one of many Official Collection Centers for the 2013 Denim Drive. This Denim Drive runs from November 11 - December 16.

    It is time to bring in NEW jeans, NEW socks and NEW underwear for the Reno Rodeo Denim Drive! We just received our box to fill from the Reno Rodeo Foundation. Each year, at this time, we ask our customers to participate in helping our local foster kids have new clothes. There are children who need all sizes of jeans, outfits, socks and underwear, from toddlers to size 18, for high school girls and guys. No New clothes are refused!

    All clothing is for abused and neglected teens, children and infants who have been rescued from unsafe homes in 13 Northern Nevada Counties.

    The A Master Team would love to see the box fill up each day, Please take a moment from your busy schedule, to support the community in way that gives hope to those in need.  Experience the joy of giving Today!

     

    Denim Drive Reno, Sparks NV

  • The blogging begins ~

    Posted on 16, October, 2013

              Blogging has to be one of the hardest things to do.  Think about it - once you post something it is out there for all the world to see and read - and critique.  But, I can't be the only one who is worried about that - typing something in a manner that prevents my true meaning from being understood.  Of course, I can always edit it - so I guess we are good to begin.  Be kind, be supportive and be INVOLVED!!!!  Here goes nothing!  I would like to invite comments, suggestions and ideas to be sent to me at shari@amastermechanic.com.  I would like this blog to be helpful,  informative and fun!

               2013 has been a challenge - our first full year since the expansion.  It has been important to us to stay true to our company culture - a strong, local, family atmosphere - but allow our company to grow and flourish.  Working between the four sections of our building has been a challenge  - but between Louis's bike, our intercom, telephone, and radio systems - we are persevering.  Our staff is working diligently to provide you the best service available and assist you in maintaining a healthy, dependable vehicle.  Everyday, our team is ready and willing to be involved in addressing your needs.    We are ever grateful for the customers that have been loyal through our almost ten years and for each and every new customer along the way,  Our family has grown.  Thank you to everyone - Enjoy the ride!